![]() ![]() If you wish to show appreciation for my efforts, mark my post as Accepted Solution.Īnd click on the Purple Thumbs up icon at the bottom of my comment. It's been a pleasure interacting with you and I hope you have a good day ahead. Hope this helps, for any further queries reply to the post and feel free to join us again.įeel free to post your query for any other assistance as well, (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. ![]() I understand that 15. Also Windows Update keeps downgrading the driver to version 15.301. (1) Once the support page opens please select the country in which you're located. Problem is that the device manager show that no drivers are installed for the graphics card and when I try installing the AMD Radeon Crimson or the CCC, it shows me that no AMD installation was found. HP Technical Support can be reached by clicking on the following link: If your product is out of warranty, please choose paid options to get the tech support number. Otherwise, you could also reach HP phone support to order the recovery media. HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7) You can check if the recovery media is available online on by entering the exact model no. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. So, please remember to back up your data before initiating system recovery. I would suggest you try to perform a system recovery using the recovery manager. Doing this will wipe off everything and set the computer back to the original factory conditions. I would greatly appreciate your help on getting my issue(s) resolved so that I can once again have a functioning laptop.įirst of all you have really done a wonderful job, unfortunately none of these steps have helped to resolve the issue. HP does NOT provide any support drivers suotable for Windows 10 creator edition.ĭue to this lack of support, I now have a non-functional HP ENVY 17 laptop computer (a brick door stop!) Windows 10 creator edition includes Driect X version 12ĪMD drivers do not support AMD Radeon HD 6700M series graphic adapter for Windows 10 creator edition On site: Windows 10 Forums ( ) there mutiple posts (many posts) citing my same issue with NO resolution. Neither of those files would install and were therefore not usable. I have downloaded the two (2) AMD files found on web site: I have clean installed / re-installed Windows 10 creator edition version 1703 in excess of five times! The tool would not install with error message: "OS not supported". WHQL Version Download AMD Radeon HD 6700 Driver v.23.11.1 Manufacturer: AMD Hardware: AMD Radeon HD 6700 Software type: Driver Version: 23.10.2 Released: Rating: 5/5 System: Windows 10 64-bit Windows 11 Description:Driver for AMD Radeon HD 6700 WHQL Download AMD Radeon HD 6700 Driver v.23.10. This helps us to understand what areas of the Sites are of interest to you and to improve the way the Sites work, for example, by helping you find what you are looking for easily. I attempted to install AMD Driver Autodetect ( ) as you suggested. These cookies allow us to recognize and count the number of visitors and to see how visitors move around the Sites when they use them. I installed drivers from both HP and AMD without any success. What kind of issues do you have apart from the black screen?Īny error messages showing up on the screen?ĭid you install the drivers from HP or AMD driver? Chinese am in very strong hopes that you as a HP Support Representative can help me resolve my problem.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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